Privacy Policy

Confidentiality and Informed Consent

Repose maintains the confidentiality of information disclosed during personal consultation. The psychiatrists will take all reasonable precautions to protect confidential information obtained through or stored in any medium. If there is a threat to the well-being of the client themselves or to someone else, including cases involving harm to self or harm to others, the psychiatrist will be obligated to share information with others, including emergency contacts and other people deemed fit and essential to maintain safety, including but not limited to family, friends, law enforcement authorities, or to comply with legal requirements.

If the psychiatrist receives knowledge of any criminal activity, including present or past abuse of minors, senior citizens, or disabled persons, they will be obligated to share information with law enforcement authorities and to comply with all legal requirements. In the event that you are required to seek a consultation from another mental health or medical professional, clinically significant information can be shared with the relevant professional with your consent. All reasonable attempts will be made to inform you before any information is shared with a third party.

If the user is accessing couples therapy or family therapy services, the psychiatrist may disclose Personal Information to the user’s partner or family respectively in service of clinical excellence and ethical treatment.

Except for the reasons outlined above, the Personal Information shared on Repose will only be shared with others after permission has been granted by you orally or by way of email, letter, or fax. If you are accessing couples or family therapy services, the consent of your partner or family members respectively will also be required to share information.

Third Party Disclosure

Repose does not sell or trade your Personal Information to third parties unless we provide you with advance notice. However, this does not apply to any storage or transfer to and from server or website hosting partners and other parties who assist us in operating our platform, conducting our business, or servicing you. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, mobile application policies, or protect ours or others’ rights, property, or safety. Visitor information that is not personally identifiable may be provided to other parties for marketing, advertising, or other uses.

Security

We employ administrative, physical, and technical measures designed to safeguard and protect information under our control from unauthorised access, use, and disclosure. When we collect, maintain, access, use, or disclose your Personal Information, we will do so using systems and processes consistent with industry standards in information privacy and security. None of the call or video sessions are recorded. In keeping with professional standards, psychiatrists might be required to maintain records of both online and offline sessions.

In spite of the security measures undertaken by us, we strongly discourage you from posting your Personal Information in forums, comments, or any other publicly accessible places on our platform. Repose shall not be held responsible for use or misuse of any information pertaining to or shared by the user with relation to its Services. The user will not hold Repose liable for any issue related to data storage and/or security.

It is your responsibility to ensure the privacy and security of your email account and phone messages so they cannot be accessed by a third party. Repose will use one or both of these channels to communicate with you regarding a range of information related to your psychological wellness. Repose shall not be liable for any breach in confidentiality should your email or text messages be accessed by a third party, with or without your consent.

Links

The platform may contain links to other third-party sites. The third-party sites are not necessarily under the control of Repose. Please note that Repose is not responsible for the privacy practices of such third-party sites. Repose encourages you to be aware when you leave the platform and to read the privacy policies of each third-party site or mobile application that collects Personal Information. If you decide to access any third-party sites linked to the platform, you do this entirely at your own risk. Any links to partner websites are the responsibility of the linking party, and Repose shall not be responsible for notification of any change in name or location of any information on those websites. Repose is not responsible for the use of any Personal Information that you voluntarily disclose through a forum or through the platform.

Changes To Policy

Repose reserves the right to change or remove any part of the Privacy Policy without notice or liability to any third party. In the event there are significant changes in the way we treat your Personal Information, or in the Privacy Policy, we may take reasonable effort, but are in no way obligated, to display a notice on the website or send you an email so that you may review the changed terms prior to continuing to use the platform.

As always, if you object to any of the changes to our terms and no longer wish to use the platform, you can contact us to discontinue using our platform and deactivate your account if you are registered with us directly. If you are signed up on our platform using a third-party platform or are accessing our Services through your employer, then in order to deactivate your account or no longer use our Services, you will have to contact the third-party platform or your employer.

Unless stated otherwise, our current Privacy Policy applies to all information that Repose has about you and your account. Using the Services on the websites, or accessing the websites, after a notice of change has been sent to you or published on our website shall constitute your consent to the changed terms.

International Data Transfers

The Platform is an Indian platform and is controlled and operated by us from India. By accepting the terms of this Privacy Policy, you agree that any personal information that you have agreed to provide us through use of the Platform may be stored and processed, transferred between, and accessed from India and other countries that may not guarantee the same level of protection of personal information as the one in which you reside. However, we will handle your personal information in accordance with this Privacy Policy at all times.

Grievance Redressal

To address the grievances of the users, Repose has set up a Grievance Redressal Forum. In case you are dissatisfied with any aspect of our Services, you may contact our Grievance Redressal Officer, Dr. Pragya Sharma, at drpragyasharmapsychiatrist@gmail.com.

We assure you a time-bound response not exceeding one month from the date of your complaint.

Jurisdiction

Jurisdictional policies of Repose have been drafted in accordance and compliance with Indian laws. Any and all disputes arising between the user and Repose with regards to this Policy, including the interpretation of the terms of this Policy, shall be subject to the exclusive jurisdiction of the courts at Chandigarh.

Contact Information

drpragyasharmapsychiatrist@gmail.com

91-7888994854