Terms of Service
At Repose, we are committed to respecting the privacy and confidentiality of the information that you entrust us with. Our Privacy Policy outlines the policies and procedures regarding the collection, use, and disclosure of Personal Information from users. Please review this Privacy Policy carefully.
“Psychiatrist”, “doctor”, “clinical expert”, or similar terminology are all in reference to a doctor qualified in India, specializing in psychiatry.
Nature of Service
Repose is a psychological wellness platform that delivers emotional wellness products and Services to individuals and organisations. These include, but are not restricted to, organizational wellness programmes through which employees of organisations or individuals affiliated with organisations avail various products and Services. Repose offerings may include:
Face-to-face consultation with an expert in one-to-one settings in India.
Online consultation with users based in India.
Periodic self-assessments and psychological tests.
Workshops and/or webinars delivered by trained Psychological Wellness Professionals.
Self-help tools, content, and programmes through a range of channels including, but not restricted to, websites, mobile applications, and emails.
Guide chat packs wherein clients may be able to exchange encrypted private messages with their Psychological Wellness Professional in addition to online consultation.
Participation in user forums, topics, replies, comments, feedback, blogs, and any other submissions on the platform.
Online or in-person consultation with users based in India, with a psychiatrist.
Repose reserves the right to add or remove products and Services from its overall offerings without prior notification. The aforementioned shall hereinafter be referred to as “Services”.
Consent
By using the platform, providing us your Personal Information, making use of the features provided by the platform, or making a payment to Repose, you hereby provide your consent to the collection, storage, processing, disclosure, and transfer of your Personal Information in accordance with the provisions of this Privacy Policy and under the data privacy laws in India. If the user is below 18 years of age, the parent or guardian of the child or young person provides informed consent for the child or young person to receive mental health services, and to the collection, storage, processing, disclosure, and transfer of Personal Information in accordance with the provisions of this Privacy Policy and under the data privacy laws in India.
You acknowledge that you are providing your Personal Information out of your free will, either directly to Repose or through a third party or your organisation. You have the option to not provide us the personal information sought to be collected. You will also have an option to withdraw your consent at any point, provided such withdrawal of consent is intimated to us in writing to drpragyasharmapsychiatrist@gmail.com. Notwithstanding this, if you are accessing our platform through a third party or your organisation, you will have an option to withdraw your consent at any point, provided you explicitly inform the third party or your organisation about such withdrawal of consent in writing, who would then inform us to take the appropriate action.
If you do not provide us with your Personal Information or if you withdraw the consent at any point in time, we shall have the option to not fulfill the purposes for which the said Personal Information was sought and we may restrict your use of the platform.
Personal Information
To enable you to engage with our Services, we will use personal information about yourself — provided directly to us, to a third party, or to your organisation — to contact or identify you, such as your name, phone number, emergency contact number, gender, occupation, hometown, personal interests, email address, reason(s) for cancelling an appointment with a healthcare professional, medical history, and any other information that the Wellness Professional or Psychiatrist might require from you. We also collect information you provide from responses, in-app inputs, assessments, or feedback you send to us. If you communicate with us by email or phone, any information provided in such communication may be collected as personal information (“Personal Information”).
The main reason we collect this Personal Information is to provide you a smooth, efficient, and customised experience. We may use your Personal Information to:
Identify and reach you.
Resolve service and billing problems via telephone or email.
Assist you in scheduling appointments, remind you of upcoming or follow-up appointments, as well as cancelled appointments.
Provide you with further information, products, services, and newsletters.
Better understand users’ needs and interests.
Run statistical research, using information only in an anonymous way that cannot be linked back to you.
Detect and protect us against error, fraud, and other criminal activity.
Make disclosures as may be required under applicable law.
Improve our website and mobile application(s) in order to better serve you.
Allow us to better service you in responding to your customer service requests.
Run a contest, promotion, survey, or other site or mobile application feature.
Process your financial transaction in a timely manner.
Your information is used by the psychiatrists to better assess your condition and provide you with the most suitable therapy, consultation service, or digital experience. However, there may be certain occasions when psychiatrists use third-party tools to tailor the therapy sessions. In such cases, only minimal information as required is shared with others.
We are dedicated to maintaining the privacy and integrity of your Personal Information. If you decide at any time that you no longer wish to receive certain communications from us, you can inform us by writing to drpragyasharmapsychiatrist@gmail.com.
Updating Personal Information
If your Personal Information changes, or if you need to update or correct your Personal Information or have any grievance with respect to the processing or use of your Personal Information, for any reason, you may send updates and corrections to us at drpragyasharmapsychiatrist@gmail.com and we will take all reasonable efforts to incorporate the changes within a reasonable period of time.
If your Personal Information is stored as part of your profile on the platform, you can update your Personal Information from our website.
Some Personal Information, such as your answers to online assessments, cannot be updated or deleted once submitted. If you would like us to remove your records from our system, delete your user account, and/or delete your data, please contact us at drpragyasharmapsychiatrist@gmail.com and we will attempt to accommodate your request if we do not have any legal obligation to retain such information.
Please note that we are required to retain certain information in keeping with professional standards or by law for record maintaining purposes, including but not limited to payment history, feedback, and client information, so we will continue to store this information for a pre-specified period of time as per applicable laws, even if you delete your account. There may also be residual information that will remain within our databases and other records, which, irrespective of any efforts by us to delete information, will not be removed from them.
Log Data
When you visit the platform, our servers automatically record information that your browser or mobile application sends (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, device name, operating system version, configuration of the app when accessing the Platform, the webpage you were visiting before you came to our Services, pages of our platform and Services that you visit, the time spent on those pages, information you search for on our Services, access times and dates, and other statistics. We use this information to analyse trends, administer the site, track your location, gather broad demographic information for aggregate use, increase user-friendliness, and tailor our Services to better suit your needs.